We are just updating our shipping costs- when you enter the shipping address at checkout the cost will appear- this is shown BEFORE you choose to checkout. We will have the list updated here for you asap as well. Thanks for your patience
Q: What days do you deliver?
A: We delivery Monday-Saturday and certain public holidays depending on the occasion; watch our website for info on holiday delivery days and times. We only take pre-orders for Saturday and orders must be placed by 5pm Friday.
Q: What happens if the recipient isn’t home/available to receive the delivery?
A: As our flowers are presented in a vase with enough water to last for 24 hours you don’t have to worry about them sitting and dying on someone’s doorstep. If the delivery address is residential we will make every effort to leave the flowers and bloom boxes in a discreet location (out of direct sunlight). We are unable to leave and re-deliver at that same address that same day as once our driver has left the area, they don't head back. If there is no where safe to leave the delivery (or no access to a front door- ie apartment building, secure gate access only), there may be a redelivery fee applicable to head back the following day. We do not offer refunds in this instance.
Q: What time will my order arrive at its destination?
A: Deliveries start at 2pm and we can guarantee business deliveries will be made by 5pm and residential deliveries by 6pm. We will send you a confirmation email once your order has been successfully delivered. If you have a special occasion in which the blooms and/or gifts are required before then please email us and we will see what we can do.
Q: Can I buy the add ons without the flowers?
A: Our products are intended to be received alongside a gorgeous bouquet, so we are unable to offer them on their own. As always, we’re always happy to see if we can accommodate special requests, so send us an email!
Q: I pre ordered a bloom but now i don’t want it as I don’t love today’s flowers/broke up with my girlfriend/don't love my bestie anymore, can you refund my money?
A: We cannot provide refunds for change of mind, or dislike of the daily arrangement.
Q: What happens if you can't deliver my order?
A: In the case of any natural disaster, road closures or major car accidents that prevent our driver from getting to your location, we will redeliver at the next possible time (next business day if safe to do so) or call you to find an alternate delivery address. There is no redelivery fee involved